Open Directory - Computers: Software: Help Desk: Information Technology
- Developers of Assyst Enterprise, an integrated Help Desk and IT Service Management Solution which adopts a lifecycle approach. - InteligineAnswer is an advanced problem resolution and knowledge management application for customer service, field service and repair, internal and external help desks, technical support groups, and technical assistance centers. - Remotely hosted help desk designed specifically for the IT consultant. Includes knowledge base, request tracking, email and reporting. - Provides a remotely hosted and web based help desk and customer support solution for small and medium sized companies that is fully customizable. - Corporate knowledge management and e-learning software, training systems and solutions. - Offer InfoExpress, an IT-management system inclusive of Helpdesk functionality, but also embracing tasks like warranties, service contracts and software license control. - A Dallas, Texas based firm manufacturing and selling standards based tools for CMDB automatic population of configuration, asset management information and system visualization. - Provides an approach with which trouble ticket functions are integrated with the users most recent system inventory information. - Provides a graphical tabbed interface to track, route, escalate and prioritize requests to the IT department.
