Open Directory - Computers: Software: Help Desk: Browser Based
See also: - Offer help desk, referral tracking and customer support systems. - Offers an outsourced, Web-based customer service system that learns from the customer's questions. - Features include request management, trouble ticket management, Web-form and email handling, and multi-database support. - Web-based multi-functional help desk software. - Service desk software for support personnel and customers (both internal and external). Includes SLA management, automated notification, management reporting, and support for consolidating multiple help-desks. - A fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests. - Background, and information about help desk software. - Web-based help desk software with Microsoft Access and MS SQL integration. - Automates online customer support and knowledge base creation through the Internet. - A group-based e-mail management project built on PHP5/MySQL with a commercial open source license. - Software for web based active/trouble ticket tracking, service desk contact manager system, application server and customer service software hosting. - An integrated script to manage customer sales and support. Uses a MySQL database-backend and has flexible implementation. - Use open source technology and provide online business applications, which include: Customer Support, Help Desk, Project Management, Sales Automation, CRM Marketing Automation, Invoice/Billing. - Includes ASP source code, free FTP install, manuals, support, and future upgrades. Uses MS SQL or Access. - Features automatic user alerts, optional case submission by e-mail and web services integration. Free for the single user, standard edition. - A web-based application that allows to track support issues via a Microsoft web server. - Features include problem tracking, auto escalation, FAQ builder and embedded customer database. - Features CGI source code, auto SMS messaging alerts, multi-platform compatibility, database management, automated call queue. - Help desk specifically for recording and monitoring requests for repairs or other works at properties. - Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments. - Web based job tracking and asset management software. - Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management. - Help desk and change management (web-enabled) software used by government and corporations around the world. - Help desk and issue tracking software with knowledge base, email notification and escalation functionality. - Browser-based help desk software, customer service software and live chat software. - Free, web based help desk software written in ASP. Offers email notification and reporting features. - Web 2.0 ITIL service management, help desk and support software. - Offer an application for tracking and managing both customer support issues and internal work items. - Provides web-based problem resolution software that includes call center management, knowledge bases, support task automation, and self-help options. Supports numerous industry best-practices. - An Open source Ticket Request System with various features to manage customer telephone calls and e-mails. - Provides Web-based software for online customer service, help desk and customer relationship management. - Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites. - Features include ASP scripting, ticketing system, automated email alerts, ticket history, auto-population of data, and online knowledge base. - Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules. - Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations. - Rapid deployment enterprise-class trouble ticket and CRM software for organizations with help desks or customer support groups. - Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application. - A multi-functional feature strong help desk, which includes queue, workload and workflow management functionality. - Offers helpdesk software with change management, SNMP network auditing and monitoring. - Helpdesk software with options for software and hardware inventory management. - Introduces the developers of the web based Spectrum HelpDesk customer support system. - Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA management, automated reporting and knowledge base. - Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification. - A multilingual, web based ticket system for User Help Desk (UHD), customer service, and product support for all sectors. - Open source web based help desk system written in Perl for Unix and Windows servers. - Web based, .Net helpdesk/service request software. Tracks service requests, product support issues and IT Help Desk incidents. - Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind. - Organize and track support e-mail calls with help desk software. - Completely web-based help desk ticketing and asset management software. - Provides online customer support solutions with email support, asset management, and trouble ticket. - A browser based help desk and asset management set, with optional customization offered. - A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free.
