Open Directory - Business: Telecommunications: Call Centers: Software
See also: This category in other languages: - Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers. - Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels. - Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered. - Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching. - Provider of online workforce management tools for forecasting agent staffing requirements at call centers. - Provider of Call Center recording and quality audit solutions. - Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution. - Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system. - Offers software development and consulting based around support organization and management. - Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR). - Offers a range of solutions for continuous and selective contact recording, with data analysis functionality. - Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite. - Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats. - Offers software and services for customer interaction management. - Provides software for agent monitoring and call recording. - Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless). - Offers monitoring and agent evaluation software. - Provider of call center technology, including software, predictive dialer systems, and web development products. - Offers predictive dialing, telemarketing and call center software solutions. - An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs. - Contact center voice, screen, call recording and monitoring software solutions. - Specializes in Computer Telephony and E-Commerce solutions software. - Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers. - Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business. - Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws. - Call accounting software systems for the general or professional business or the Hospitality industry. - Predictive dialer and IVR messaging dialing technology, specifically for the collections industry. Based in Salt Lake City, Utah. - Provides Directory Assistance software for telecommunications call centers. - Provider of call center reporting software and hardware, mass notification systems for schools and universities, and Power over Ethernet (PoE) network clocks. - Provides on-hold music and message digital announcement software. - Offers PC-based training and assessment programs for call centers and a number of other industries. - Provides workforce planning tools for call centers, including schedule agents and performance analysis. - Provides CRM, contact center, and 3-1-1 software. - Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers. - Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions. - Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions. - Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems. - Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information. - Provider of management information systems for center-based automatic call distribution systems. - Offers a range of call center software tools for forecasting and staffing. - Distributor of business management solutions for the call center industry. - IVR Software and IVR Servers for small / medium business applications. - Offers Windows software capable of removing the phone numbers contained in a DNC list. - Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products. - Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR. - Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks. - Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA). - Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications. - Provides a range of call center software utilities. - Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations. - Offers a range of call center software products, including predictive dialers and sms management solutions. - The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business. - Offers contact management software, monitoring software, and digital voice recording and voice logging solutions - A customer capture service providing intelligence about prospects and customers making inbound telephone calls. - Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA). - Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring. - Producer of customer call center and telephony integration software. - Offers call center and help desk software to aid monitoring and evaluation. - Provides a range of voice recording applications based upon the Microsoft platform. - Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.
