Open Directory - Business: Customer Service: Education and Training
See also: - Custom training solutions in customer service. - Provides seminars and workshops on the topic. List of services, newsletter and contacts. - Provides online customer service training for employees and managers to increase profits and improve business. - The CERES model places employees at the center of customer relations within the company - Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area. - Focus on customer service and sales training. Provides training, monitoring, and coaching solutions. - Training and consulting solutions for customer service, sales, and management related issues. - Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets. - Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada. - On-site customer service training for service representatives. - Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training. - Provides customer service videos and training programs. Includes online ordering and contacts. - Provides training programs and consulting services. Public workshops, newsletter and contact details. - A retail consulting firm specializing in retail selling skills and customer service skills. - Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics. - Providing customer service, telephone sales, and leadership training. - Speaks on customer service topics including managing, hiring and training. Audio, video and books available. - Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, California. - Developing People to support the business, using innovative learning styles mixing classroom and e-learning. - Training and consulting company offers performance improvement and continuining education programs. - Skill-based training programs designed to change behavior and improve customer contact skills and related performance. - Customer service audit specialists. - Customer care training program for managers. - Specializes in researching, preparing and delivering training programs - Offers customer service training programes. Profile and courses. - Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and contacts. - Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles. - Solutions to help increase employee morale and give better customer service through communication and corporate culture. - Provides services focused on the telephony industry. Profile, events and contact information. - Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups. - Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile. - Customer service and retention training and measurement. Includes testimonials and services. - Keynotes, web based training and seminars designed with an emphasis on customer service improvement. - Delivers training and reporting solutions, organizes mystery customers to evaluate restaurant or pub staff. Also telesales and phone communication training. (Australia) - Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing. - Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts. - Providing off the shelf and custom-designed training packages on the topic. Profile and contact information. - Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism. - Offers training covering customer service, sales, leadership, telephone skills. - Principle-based presentations on customer service. Contains profile, topics details, interview and client list. Akron, Ohio. - Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter. - Provides industry standards, certification, training and consulting solutions for customer service, technical support, field service and professional service organizations. - Offers customer service and sales skill training programs. Events calendar, and newsletter. - Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused. - Video-based training program to inspire positive attitudes in front-line customer service employees. - Customer service training and consultancy. - Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training. - Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats. - International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download. - Customer service and sales strategy evaluating, developing, training and monitoring.
